Terms and Conditions

TERMS AND CONDITIONS

Welcome to Antidote LDN Ltd. These terms and conditions outline the rules and regulations for the use of Antidote’s Website.  Antidote LDN Ltd is located at: 64 New Cavendish Street, London, W1G 8TB

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Antidote's website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing law of UK. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By using Antidote’s website you consent to the use of cookies in accordance with Antidote’s privacy policy. Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

License

Unless otherwise stated, Antidote LDN Ltd and/or its licensors own the intellectual property rights for all material on Antidote LDN Ltd. All intellectual property rights are reserved.

You must not:

Hyperlinking to our Content

The following organisations may link to our Web site without prior written approval:                             

  • Government agencies
  • Search engines
  • News organisations

Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and Systemwide Accredited Businesses except soliciting non-profit organisations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organisations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

We may consider and approve in our sole discretion other link requests from the following types of organisations:

  • commonly-known consumer and/or business information sources such as Chambers of Commerce,
  • associations or other groups representing charities, including charity giving sites, online directory distributors
  • internet portals
  • accounting, law and consulting firms whose primary clients are businesses
  • educational institutions and trade associations.

We will approve link requests from these organisations if we determine that: (a) the link would not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organisations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organisation does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of Antidote LDN Ltd; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organisation.

These organisations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are among the organisations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to info@antidote.london Please include your name, your organisation name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organisations may hyperlink to our Web site as follows:         

  • By use of our corporate name; or
  • By use of the uniform resource locator (Web address) being linked to; or
  • By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party's site.

No use of Antidote LDN Ltd.’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury resulting from negligence;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer:

(a) are subject to the preceding paragraph

(b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

The information provided on this site is not medical advice. It is intended for informational and educational purposes only. It is not a substitute for professional medical advice, diagnosis or treatment.

Refunds Policy

If you change your mind about purchasing any of our services (including blocks of training and credit bundles), you must apply for a refund within 14 days of making the purchase.

If for any medical reason you are no longer able to complete sessions you have purchased, you may request a refund on any outstanding sessions. We may ask for you to provide proof from your GP.

If you move out of the residential property or no longer work in the corporate property and have unused sessions, you will not be entitled to a refund.

All unused purchases expire 3 months from the date of purchase, unless otherwise stated. 

Cancelling a Session

For the following services, we require 24hr notice of cancellation. Failure to provide full notice will lead to the client forfeiting the session without any refund.

  • Personal Training 
  • 1-to-1 Yoga
  • Pilates
  • Meditation 
  • Nutritional Consultations 
  • Sleep Consultations 
  • Beauty Treatments (12 hours cancellation notice required)

    

Memberships and Credit Packs

Credits 

To book a session, you must have at least one credit in your account, unless otherwise specified at the time of booking.

Credits purchased as part of a pack will expire 3 months from purchase date (unless otherwise stated). Credits purchased as part of a membership expire as set out below.

Credits cannot be transferred to another person.

Subject to any statutory right of cancellation, payments for credits are non-refundable unless otherwise stated in these Conditions.

Cooling Off Period 

To cancel within 14 days, you should contact us via email info@antidote.london

When cancelling within 14 days of purchase, you will be refunded full cost of purchase, less the undiscounted value of credits used within the period.

Membership 

You will be allocated a specific number of credits each month into your account depending on your membership type.

Members can purchase additional credits at a discounted price. Please contact your trainer or info@antidote.london for purchase options.

Upon purchasing a membership we will email you confirming your membership type, including the number of credits attributable monthly to your membership and the fee.

The membership fee is set out on the website and is subject to change from time to time.

Membership Billing

The first month’s membership fee will be collected from you either by debit or credit card on your joining date. On this date you will provide details of a card to be saved to your account from which your membership fee can be collected. The membership fee will be collected monthly, in advance, on or about the same day of the month as the joining date from the card saved to your account. If payment is unsuccessful on the payment date, we will email you notifying you of the unsuccessful payment and retry the payment 24 hours later. We will retry the payment again 72 hours after notice being given. If this payment attempt fails, any valid credits on your account will be used for future bookings (subject always to the provisions in these Conditions relating to expiry of credits). If you have insufficient valid credits in your account, future bookings will be cancelled. Your membership will also be cancelled.

Except for your right to cancel within the 14 day Cooling-Off Period, payments for memberships are non-refundable.

Expiry of Membership Credits

All credits must be used for sessions taking place within the relevant billing period. Credits attributed to one billing period cannot be used for any other billing period. No refunds or extensions will be issued for credits not used within the billing period to which they relate.

If a session is not delivered due to the trainer being unavailable and the session cannot be rebooked within the same billing period, a future credit will be made. This can be requested by emailing info@antidote.london.

Membership Period

A Membership will last for a minimum term of three months from the joining date. Entering a new membership tier will restart the 3-month minimum term. After the minimum term the membership can be cancelled at any time by email. Cancellation will be effective at the end of the day which immediately precedes the next payment date which follows the cancellation. Your membership can be frozen at any time 7 days to a payment date by contacting us by email (info@antidote.london), for a period of one billing period at a time (one month). Freezing a membership during the minimum term will result in extension of the minimum term by the number of months frozen. Membership can only be frozen twice in any 12 month period.

Operating Terms Addendum

In the case of a local or national lockdown, for example due to Covid-19, we will continue to provide services, but these may be delivered outdoors, or online in line with government guidance. If you are unable to use services that you have purchased as a result of local or national lockdown, the expiry date of these services will be extended. For the avoidance of doubt, the length of expiry extension will be equal to the number of days that the service has been unavailable for as a result of lockdown. No refunds will be given as a result of local or national lockdown.